Your Questions, Answered
Learn more about how DigiTow works, what we offer, and how we can help your fleet succeed.
General Questions
DigiTow is a real-time fleet recovery platform that connects fleet operators with nearby tow providers instantly.
Instead of calling multiple companies and waiting for quotes, DigiTow allows you to compare real-time bids, choose the best option, and get back on the road faster.
DigiTow is built for:
- Fleet operators (delivery, logistics, service vehicles)
- Dispatchers managing daily operations
- Drivers on the road
- Tow companies looking for more jobs
Traditional solutions rely on phone calls, fixed pricing, and slow response times.
DigiTow is:
- Real-time
- Marketplace-driven (multiple bids)
- Transparent (price, ETA, distance)
- Built for fleets — not consumers
Yes.
DigiTow includes AI-powered image detection to help analyze vehicle damage and improve fleet management over time.
Platform & Features
When you post a service request, our platform sends it to multiple tow providers in your area. Providers submit their bids, including pricing and estimated response time, so you can choose the best option.
Our platform offers:
• Real-time service requests and bidding.
• Predictive analytics for fleet insights.
• Vehicle identification technology for accurate assessments.
• Secure data management with the Hitch Secure Layer.
No! DigiTow is designed to be simple and intuitive, with access via text, app, or web browser. No extensive training is required.
- The driver reports the issue in seconds via the app
- The request is sent to dispatch instantly
- Nearby tow providers submit bids in real time
- The dispatcher selects the best option
- The job is completed and tracked
No calls. No delays. No guesswork.
Security & Reliability
Our platform uses the Hitch Secure Layer to safeguard your data, ensuring all transactions and information are protected.
Our support team is available to assist with any technical or operational questions. Contact us anytime via email or phone.
Requests are sent instantly to available providers nearby.
In most cases, multiple bids are received within minutes.
No. DigiTow replaces phone calls entirely with a real-time digital workflow.
Each job includes:
- Provider details
- ETA updates
- A secure verification code when the tow arrives
You always know who is coming and when.
DigiTow does not track tow trucks directly.
Instead, it provides real-time communication and ETA updates so drivers stay informed throughout the process.
Fleet Management
DigiTow provides:
- Incident history
- Vehicle condition tracking
- Driver activity
- Recovery performance metrics
Yes.
Drivers can upload photos during inspections and incidents, allowing you to:
- Review damage history
- Identify issues quickly
- Maintain better fleet accountability
Yes.
You can:
- Mark vehicles out of service
- Add notes and updates
- Return them to service once fixed
Full lifecycle visibility.
Our team is here to support you.
You’ll always have access to help when you need it.
Tow Providers
Tow providers get:
- Access to new jobs
- Better truck utilization
- Real-time opportunities based on location
No.
Tow providers can join and receive jobs without upfront fees.
Subscription & Billing
No, DigiTow operates on a month-to-month basis. You pay only for the services you use with no long-term commitments.
In addition to the monthly subscription cost, there is a one-time sign-on fee and a service fee for each completed tow. These fees are outlined during the onboarding process.
- Monthly platform subscription
- Optional per-driver pricing
- Small service fee per completed job
No long-term contracts required.
Because multiple providers compete in real time:
- You get better pricing
- You avoid overpaying
- You reduce downtime costs
Clients typically see significant savings compared to single-provider dispatch
Getting Started
You can be up and running in under an hour.
No complex integrations. No heavy onboarding.
No.
The platform is designed to be simple and intuitive, with minimal training required.
DigiTow is designed to work independently or alongside your current tools without heavy integration.